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Super Dog Mobile Grooming Policies & Agreements
Please review the following policies before booking your appointment. By scheduling a service, you acknowledge that you have read and agreed to these terms.
SERVICE AGREEMENT
At Super Dog Mobile Grooming, your pet’s comfort, safety, and well-being are our highest priorities.
By scheduling an appointment, the pet owner acknowledges and agrees to the following:
• Pets receiving grooming services must be in reasonably good health. Grooming services provided to elderly, anxious, aggressive, pregnant, disabled, or medically compromised pets are performed at the owner's risk.
• The owner agrees to provide accurate information regarding the pet’s health history, behavioral concerns, allergies, medications, and any previous incidents involving aggression or biting.
• Current rabies vaccination is required unless otherwise discussed and approved by Super Dog Mobile Grooming.
• In the event of an emergency, and if the owner cannot be reached, Super Dog Mobile Grooming is authorized to seek veterinary care deemed necessary for the pet. Any veterinary expenses incurred will be the responsibility of the pet owner.
• Grooming prices are estimates only. Final pricing may vary depending on breed, size, coat condition, behavior, grooming time required, and additional services performed.
• While every effort is made to ensure a safe grooming experience, grooming involves the use of clippers, scissors, dryers, brushes, and handling techniques. Minor skin irritation, clipper sensitivity, stress-related reactions, or other unforeseen issues may occasionally occur despite reasonable care.
• Pets displaying unsafe behavior may require modified handling techniques, safety equipment, additional assistance, or discontinuation of services if necessary for the safety of the pet and groomer.
CANCELLATION & NO-SHOW POLICY
We understand that unexpected situations happen and will always do our best to accommodate scheduling changes whenever possible.
• A $20 booking deposit is required at the time of booking to secure your Mobile Grooming appointment. When the appointment is completed as scheduled, the $20 deposit will be applied toward your final balance.
• Cancellations or rescheduling requests must be made at least 48 hours before the scheduled appointment time. When proper notice is provided, the booking deposit may be refunded or transferred to a rescheduled appointment.
• Cancellations or rescheduling requests made less than 48 hours before the appointment are non-refundable, and the $20 booking deposit will be forfeited.
• If our groomer arrives at the scheduled location and no one is available to provide access to the pet, the client cannot be reached, or the groomer is otherwise unable to begin the appointment due to the client’s unavailability, the appointment will be considered a no-show. In this case, the $20 booking deposit is non-refundable.
• Repeated late cancellations or no-shows may result in refusal of future Mobile Grooming appointments.
• If Super Dog Mobile Grooming needs to cancel or reschedule an appointment due to weather conditions, vehicle issues, emergencies, or other circumstances beyond our control, the client will not lose the $20 booking deposit. The deposit may be transferred to the rescheduled appointment or refunded when applicable.
MATTING & SHAVE-DOWN RELEASE
Matted coats can be uncomfortable, painful, and may create health concerns for pets. When severe matting is present,
shaving may be the safest and most humane option.
By proceeding with grooming services, the owner understands and agrees that:
• Severely matted coats may require complete coat removal using very short grooming blades.
• Because grooming blades must work extremely close to the skin when removing matting, there is an increased risk of accidental nicks, clipper irritation, razor burn, skin redness, bruising, cuts, or exposure of previously hidden skin conditions.
• Matting can conceal pre-existing skin infections, hot spots, sores, lumps, warts, parasites, scars, or injuries that may become visible after grooming.
• Removing severe matting may alter the pet’s appearance significantly.
• Hair may not grow back evenly or exactly as expected due to coat damage caused by prolonged matting.
• Super Dog Mobile Grooming will always attempt to preserve as much coat as safely possible, but the pet’s comfort and welfare will take priority over cosmetic appearance.
The owner authorizes Super Dog Mobile Grooming to proceed with de-matting or shave-down procedures as necessary for the pet’s health and comfort.
SENIOR PET RELEASE
Senior pets often require additional care, patience, and accommodations during grooming appointments. Our goal is always to provide a gentle, low-stress experience
focused on comfort and well-being.
The owner acknowledges and understands that:
• Senior pets may have underlying health conditions that increase the risk of stress, injury, or medical complications during grooming.
• Grooming sessions may take longer due to additional breaks, mobility assistance, and comfort measures.
• Grooming results may prioritize comfort and safety over cosmetic perfection.
• Existing medical conditions, arthritis, weakness, vision loss, hearing loss, skin conditions, or anxiety may become more noticeable during or after grooming.
• While every reasonable precaution will be taken, complications may occur that are beyond the groomer’s control.
By scheduling grooming services for a senior pet, the owner accepts these risks and releases Super Dog Mobile Grooming from liability for age-related complications that may occur during or after the grooming appointment, except in cases of proven negligence.
PRICING & ADDITIONAL FEES
All prices listed on our website, booking system, advertisements,
or price guides are starting estimates only.
Final pricing may vary based on:
• Breed
• Weight and size
• Coat length
• Coat condition
• Matting
• Pet behavior
• Grooming time required
• Special handling needs
• Service location
Additional fees may apply for:
• Severe matting
• De-shedding treatments
• Flea and tick treatments
• Aggressive or difficult behavior
• Excessive brushing time
• Extra-large pets
• Special handling requirements
Our groomer will always communicate any necessary price adjustments before additional work is performed whenever possible.